24*7 Technical Support has proven to increase prospects, sales, and total customer satisfaction - but often, the greatest challenge companies face is how to employ staff to make certain you're always online when your clients need you. Hiring dedicated technical support agent will ensure 99.99% uptime and stability of IT Support services.
We provide agents for live chat, ticket & email support, customer support, call and voice support, telemarketing, virtual assistants, much more. Get real people working for your company and increase your revenue and enhance customer satisfaction.Technical Support Services
We take 24/7 support services a step higher by making sure that we understand our customers’ business environment, system variables and business requirements. All this equips us as an ideal technical support services partner. Our Technical Support Services are specially designed to address the growing needs of technology companies to provide reliable pre-sales and post-sales technical support to their customers. We provide global customers with 24x7, 365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business-to-business segments.
Agile Ideas provides KPO services like custom payroll management services, recording and reconciling transactions, tax reporting, accrual balances, management reports etc. Also, look at your accounting and take care of bookkeeping services, disposal of payroll journal maintenance, adjustments pertaining to prepayments and accruals.
With our BPO services you get your purchase order processing, invoice and PO reconciliation, AP ledger reconciliation, debit memos processing, monthly sales tax processing, aging reports, record to report services, and financial reporting.
We have the range of services that your IT needs, be it standard IT help desk software, Incident management, self-service portal, multi-site support, SLA management, Help desk reports with asset management, IT asset discovery, Software asset management, asset inventory reports, purchase and contracts management, etc.
We ensure accounts receivable services, sales order to invoice conversion, invoice receipt verification, credit memos processing, and AR ledger reconciliation, bad debts/delinquency management, CFO services, financial accounting, vendor management, supply chain management, business process automation, and ERP process outsourcing.
Our IT support teams are familiar with your business and IT infrastructure. Providing expert technical services responsible for your overall quality of service. We act as a trusted resource for businesses like yours who understand the user environment at all lines of onsite support.
As we continue to do more with less, ensuring customer satisfaction, pulling their weight becomes increasingly important. Performing daily/weekly/monthly patching, performing backup and troubleshooting errors, preparing EOSS, back-up, SOW, SOP, run book, etc. Cross verifying every back-up activity and reports, backlogs within the time frame and follow-up till closure.